Online chat for psychosocial support from the Bulgarian Red Cross
Psychosocial specialists provide free and confidential consultations

In order to reduce stress and anxiety caused to many people as a result of the COVID-19 pandemic, the Bulgarian Red Cross (BRC) provides psychological help through its national online chat. The chat is available on the organization’s website for anyone who needs to share their worries and concerns. Psychosocial support specialists will be conducting direct consultations in the chat every working day from 12 to 14 o’clock. Anyone will be able to send them messages or questions at any time, and within the specified hours the people who have sent a message will receive an answer.

The online chat is one of the key activities under the ‘COVID-19 Response Activities’ program of the International Red Cross and Red Crescent Movement, funded by the United States Agency for International Development (USAID) and implemented by the BRC. In addition to citizens seeking help through it, they can also seek psychological consultation. Thus, a consultant of the BRC team will personally contact everyone in need and will provide them with information about a qualified psychologist. The consultations are free of charge. The only thing necessary is to fill out a declaration of consent and privacy notice.

The current situation of social isolation and social insecurity has a significant impact people’s mental health. Therefore, one of our most important goals is to help Bulgarians cope with the stress and anxiety, which are typical for these unusual times – said Denitsa Baramova – coordinator of the program “Activities in response to COVID-19”. At the same time, through the information campaign “Do it for those you love“, we are aiming at providing up-to-date and reliable information to the citizens, so that they are well informed and not misled by false news.“