Contact us
In Bulgarian and Ukrainian
Republic of Bulgaria
- Unified portal https://ukraine.gov.bg/bg/
- National hotline : 029055555 and + 380322465075
- Handbook for fugitives from the war in Ukraine seeking protection in the Republic of Bulgaria
ACCESS FOR DEAF PERSONS FROM UKRAINE SEEKING PROTECTION Tel: +359 877 951 718 (Viber & WhatsApp)
E-mail: ukraine@deaf.bg ; Working hours on weekdays: 9:00 to 17:30
Bulgarian Red Cross
- BRC hotline for psychosocial support: 08001 1466 , open every day from 9 am to 6 pm , and on Tuesdays, Fridays and Sundays from 9 am to 5 pm volunteers who speak Ukrainian and Russian will be on duty.
- BRC hotline for questions regarding medical and health care in our country: 0800 20101 , every day from 8:00 to 20:00. Contact the consultants: help@redcross.bg
- Restoration of family ties for members of separated families , applications are accepted at tracing@redcross.bg and by phone +359 88 400 73 63 , including via WhatsApp and Viber.
Evacuation
- Crisis line of the Ministry of Foreign Affairs : tel .: +35929482404 ; email: crisis@mfa.bg ; evacuation form: https://ukraine.gov.bg/bg/evacuation/
- International Organization for Migration - The International Organization for Migration (IOM) has set up information and support hotlines for people fleeing Ukraine. IOM hotlines and contacts: Ukraine: 527 (free from mobile phones), 0800505501 (free from landlines).
Documents
- Embassy of Ukraine in the Republic of Bulgaria - https://bulgaria.mfa.gov.ua/bg
Phone: + 359-28-18-68-28 ; Consular Department: +359 2 955 93 54 and +359 2 818 68 27 and + 359-29-55-52-47; Email: emb_bg@mfa.gov.ua ; Consular Department: consul_bg@mfa.gov.ua
- Situation center at the Embassy of Ukraine , only in case of threat to life or death of Ukrainian citizens: (+359) 878 015 102; Address: 1618, Sofia, Ovcha Kupel, 29 Boryana Str.
Legal protection
- Bulgarian Helsinki Committee - https://www.bghelsinki.org/bg/news/aktualna-obobshtena-informacija-za-bejancite-ot-ukrajna-vajliva-informacija-dlja-bijenciv-z-ukraini
on the following phones:
Monday - Friday : 09:00 to 17:00 00359 2 980 20 49; 00359 2 981 33 18
08:00 to 09:00 and 17:00 to 20:00 00359 8888 19,745 (hotline)
Saturday and Sunday: 10:00 to 12:00 and 13:00 to 16:00 00359 8888 19,745 (hotline)
Advice on risk prevention - Trafficking in human beings: important information
Human trafficking: important information for Ukrainian citizens seeking protection in Bulgaria
Asylum and protection
- State Agency for Refugees - https://www.aref.government.bg/bg/taxonomy/term/5
UNHCR and EC Platform More about the procedure for submitting, examining and resolving individual applications for asylum and international protection - see: https://asylum.bg/bg/home-dashboard-bg
Education
- Ministry of Education and Science Hotline : 0800 16 111 ; Applications for enrollment in school or kindergarten: https://mon.bg/bg/news/4708
Pets - Bulgarian Food Safety Agency: information for owners
E-mail: ukraine@bfsa.bg
Work
The Ministry of Labor and Social Policy maintains a call center , where employees with the appropriate competence provide advice to Bulgarian and Ukrainian citizens on access to the labor market in Bulgaria - 0800 88 001.
Transport
Those affected by the military conflict in Ukraine will use free public transport in Sofia for a period of three months . They will need to present a passport or registration card containing a personal number.
